Retail Manager

H&HIS’s client is a technology startup in Ho Chi Minh. Currently, our client is looking for a candidate for the position of Retail Manager with the following responsibilities:

Job descriptions
– Drive retail sales by developing and executing effective sales strategies aligned with company goals.
– Collaborate with marketing and regional sales teams to ensure store activities align with regional growth strategies.
– Oversee day-to-day operations of sales, service, and spare parts at the store level, ensuring efficient workflows and adherence to company standards.
– Manage inventory levels, minimize stockouts, and optimize stock rotation for spare parts to ensure customer demands are met.
– Implement and refine operational processes, aiming to streamline activities across sales, service, and parts departments for optimal efficiency.
– Create a welcoming, engaging, and efficient retail environment that prioritizes customer satisfaction.
– Build and train a high-performing, customer-focused team dedicated to delivering an outstanding experience at every touchpoint.
– Handle customer inquiries, complaints, and feedback with professionalism and empathy, turning customer interactions into brand loyalty.
– Establish retail processes for sales, service, and spare parts management to ensure consistency and scalability as the business grows.
– Identify opportunities for process improvement and implement changes to enhance operational efficiency.
– Track, analyze, and report on store performance metrics, including sales, customer satisfaction, and operational efficiency.
– Use data insights to inform decision-making and support continuous improvement in all areas of store performance.

Requirements
– Bachelor’s degree in Business, Retail Management, or a related field.
– Minimum of 5 years of experience in automotive industry or in selling physical tech products (At least 10 stores), with proven track record to meet and exceed goals (Prefer from MWG, FPT Shop, Centre Retail,…)
– Experience managing multi-service retail environments (sales, service, and spare parts) is a strong advantage.
– Demonstrated expertise in customer experience management and team leadership.
– Strong analytical skills with the ability to interpret data and make data-driven decisions.
– Excellent communication and interpersonal skills, with the ability to inspire and develop a high-performing team.
– Ability to work independently and autonomously, without formal requirements documentation, in a fast-paced environment; ability to manage changing priorities.

Benefits
– Salary and other benefits can be negotiable

If it suits you & your friend in the career path please email your CV to email: headhunter@hinternationalstrategy.com or call to hotline: 0796562078 (Telegram/Zalo/Viber/Whatsapp) for more support. Thank you so much.
#Headhunting
#jobs
#HHIS